Customs Operations Associate
You will play a key part in supporting Quince's U.S. import operations by ensuring accurate, compliant, and timely customs clearance. You will develop expertise in customs brokerage operations while helping manage high-volume import activity and partnering with internal teams and external vendors to facilitate the seamless movement of goods across borders. This role is well-suited for someone who enjoys working within operational workflows, following established processes, resolving exceptions, collaborating across teams, and maintaining a high level of accuracy in a fast-paced environment.
Responsibilities
- Support daily U.S. customs filing operations for Quince-managed import shipments
- Assist with preparing, reviewing, and validating shipment data required for customs entry filing
- Monitor shipment status and help resolve customs clearance exceptions in a timely manner
- Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods
- Review shipment documentation for completeness and escalate missing or inaccurate data
- Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates
- Help maintain accurate operational records, shipment trackers, and customs filing documentation
- Support internal audit activities by gathering entry data, shipment records, and supporting documentation
- Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions
- Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members
- Learn and apply Quince's customs compliance procedures and internal controls
Requirements
- 3-5 years of experience in customs brokerage
- Strong attention to detail
- Comfortable operating in fast-paced, high-volume operational environments
- Strong organizational skills
- Basic understanding of U.S. import processes
- Willingness to learn
- Proficiency with spreadsheets and operational trackers
- Experience working with e-commerce, retail, apparel, footwear, home goods, or consumer products
- Customs brokers license or desire to get it