Customs Operations Manager

To lead and manage a Customs department within a branch so the department has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong trade compliance, efficiency, profitability, and continual growth.

Major Duties and Responsibilities

• Oversee the day-to-day running of the Customs team.
• Make sure the team has the right people and resources to do the work.
• Support, coach, and develop team members to help them grow and succeed.
• Set goals, track progress, and ensure training is completed.
• Make sure all Customs rules and regulations are followed.
• Ensure company policies, procedures, and systems are used correctly.
• Manage relationships with external Customs brokers.
• Monitor performance, identify issues, and help find solutions.
• Plan and deliver the team's objectives and business goals.
• Train and support staff on Customs processes, systems, and customer requirements.
• Ensure Customs regulations, company procedures, and client instructions are followed.
• Manage third-party brokers and provide clear guidance where needed.
• Review and approve Customs entries before submission.
• Monitor team workload, efficiency, and performance.
• Oversee compliance activities, audits, licences, and authorisations.
• Ensure customer accounts and documentation are set up correctly.
• Maintain strong relationships with Customs authorities.
• Resolve entry errors, discrepancies, and compliance issues promptly.
• Identify trends, address root causes, and provide additional training where needed.
• Use reports and workflow tools to manage and improve departmental operations.
• Ensure department is using all system tools to their greatest advantage.
• Be open to implementing new system changes and enhancements into your department.
• Ensure files are all billed and mailed in an accurate and timely manner
• Manage execution of credit policy and review all billed not paid and paid not billed items for proper closing.
• Review entries, customer A/R and invoices.
• Work with sales, customer retention and development, and account management to maintain and develop relationships with customers, and develop and bring new customers into the department

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Good knowledge of customs brokerage processes and systems essential
• Good knowledge of customs legislation, especially with regards to custom procedures, classification, valuation and origin.
• Understanding of documentation requirements – process Transport, Commercial & Customs.
• Knowledge of air, road and ocean transport requirements.
• Good knowledge of incoterms
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English – Verbal and written.

Expeditors offers excellent benefits:

• Health Plan: Medical
• Life Assurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus