CX Account Manager Enterprise Spanish Market
Description
Hello!
At Factorial, we're looking for a new Account Manager Enterprise for the Spanish Market to help us boost the company to the next level 🦄.
Ready to be part of the challenge?
About the role 🚀
We are looking for an Account Manager Enterprise in the Spanish Market to join our Customer Experience team. You will act as a trusted consultant for Factorial’s largest and most strategic Spanish customers, driving client satisfaction, retention, and growth. You will be in charge of managing and expanding a high-value portfolio, building long-term relationships, deeply understanding client processes and challenges. A key part of your role will be to proactively detect and execute upsell and cross-sell opportunities, positioning Factorial's solutions to maximize customer impact and generate sustainable revenue growth, while also identifying areas of product improvement.
What will you be doing 😎
Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, creation of data-driven action plans, and proactive execution.
Recognize and report client trends, risks, and opportunities, while proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
Build strong client relationships and act as a strategic partner, maintaining regular interactions (mainly via video calls) to ensure engagement, share product updates, and deeply understand their needs, goals, and challenges, becoming their go-to person for anything related to Factorial.
Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance teams to maximize client impact.
Contribute with your experience by mentoring less experienced peers and sharing best practices across the team.
Your Profile 🎯
3+ years of experience in Account Management (B2B)
Proven track record of driving upsell, retention, and net growth in client portfolios.
Strong strategic and analytical skills, combined with excellent organizational abilities.
Tech-savvy, with the ability to quickly learn and adapt to new tools.
Outstanding communication skills with empathy and influence at senior client levels.
Experience dealing with churn prevention and designing action plans for at-risk clients.
Comfortable working with KPIs and managing portfolios with a data-driven mindset.
Proactive, solution-oriented, and eager to bring forward new ideas.
Fluency in Spanish (native or proficient) and professional command of English.
Bonus Points 👀
Experience managing key accounts or enterprise-level clients.
Knowledge/experience in Human Resources, Payroll, or HR Software.
Previous involvement in process optimization or building AM best practices.
Perks of being part of our team 💆
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment 🫱🏽🫲🏿
Alan private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🤸🏻♂️
Save expenses with Cobee 💸
Language classes 🧑🏼🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕️
Pet Friendly 🐶
About Factorial 🚀
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.
Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn’t the goal. Giving people back their time is.
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Our Values 🫀
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
About the selection process
30’ People Interview 🎯: Let’s meet! You will speak with our HR team about your experience and aspirations. Let’s see if we match 😉
30’ HM Interview 👯: Meet your next Team Lead! You will share best practices, ways of working and knowledge with our Team Lead. Let’s see if we can work together!
1h Roleplay 🚀: Show us your hard skills. This is your moment to shine and let us know what could you bring to the table. *This step needs a preparation before the interview and it’s a key part in the process