CX Account Manager
At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!
The Customer Experience Account Manager 1 is responsible for both revenue and customer service and is directly responsible for generating revenue for assigned accounts and territories. Owns revenue opportunities from start to finish and is responsible for building and growing business relationships within their assigned accounts, channels and/or geographies. Equally important in the role is the customer experience day to day interactions with Panduit. The CEAM is the internal customer advocate for assigned accounts and geography and is responsible to coordinate across all functional departments to quickly resolve specific customer requests and needs, both stated and implied. The role provides transparency to customers on their orders and requests and provides preemptive solutions on significant matters impacting the customer experience. Key tasks include direct customer communication by a variety of channels, revenue generation, order management across the Panduit fulfillment chain, and information and exception management.