CX One Solution Engineer ( IVR ACD )(Based in Malaysia)
Posted Updated
Summary
Solution engineer based in Malaysia building contact-center solutions on NICE CXone — designing IVR, ACD and WFM implementations, DFO digital channels (chat, SMS, email, social, chatbot), and integrations with platforms like Microsoft Dynamics and Amelia via REST/SOAP APIs.
Role & responsibilities
- Minimum of 1 year of experience working in Nice CXone Studio.
- Nice CXone Studio, DFO channels (Chat, SMS, Email, Social Messaging, and Chatbot)
- Working knowledge of RESTful / SOAP API, Object-Oriented Analysis / Object-Oriented Design methodologies.
- Integration knowledge of Nice CXOne supported systems such as Microsoft dynamics and Amelia.
- Strong background with NICE CXOne implementations ACD, IVR, WFM, including integrations with external platforms.
