CX Strategist
Summary
Defines customer experience and design strategy for travel and hospitality clients, focusing on regulated or operationally complex environments like airlines and payments.
Key Responsibilities
Practice & Strategy
• Define the CX and Design vision, offerings, and POVs for Travel & Hospitality.
• Build industry-specific Experience with regulated or operationally complex environments (airlines, aviation, payments).
• Certifications in UX / HCI (CUA, HFI, IxDF, etc.).