CXone / IVA Implementation Engineer

CXone / IVA Implementation Engineer Remote 12Months JD: Key Responsibilities: CXone & IVA Implementation Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions. Configure IVR, ACD, and routing strategies tailored to business needs. Develop and maintain omnichannel experiences (voice, chat, email, SMS). System Integration Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors. Collaborate with IT and bu…