CXOne Solution Engineer/Contact center solutions(Based in Kuala Lumpur
Posted Updated
Summary
Solution engineer based in Kuala Lumpur implementing NICE CXOne contact center solutions: designing, documenting and scripting IVR/ACD inbound and outbound call flows in CXOne Studio. Requires 3+ years in cloud/telephony implementation or 3-5 years in contact center operations or technology.
Role & responsibilities
- 3+ years of implementation experience in a cloud computing or telephony environment or 3-5 years experience in contact center operations or technology, or process management
- Leverage understanding of contact center operations and inbound and outbound configuration in CXOne for IVR/ACD
- Design, document and develop IVR / ACD inbound & outbound call flows.
- Technical configuration for IVR specific to Nice CXOne studio programming including scripting call flows in CXOne Studio