Cyber IAM Managed Service_CyberArk PAM_ACon

• At least 36 months of experience in CyberArk-PAM product

• CyberArk Administration:

• Manage and maintain the CyberArk Privileged Access Security Solution, including the Enterprise Password Vault (EPV), Privileged Session Manager (PSM), and other related components.
• Perform daily health checks, monitor system performance, and ensure the availability and reliability of the CyberArk environment.
• Handle password rotations, policy updates, and access provisioning/de-provisioning.
• Troubleshoot and resolve any issues related to CyberArk infrastructure and performance.
• Implement best practices for privileged access management and ensure compliance with organizational security policies.

• DPA (Data Protection Advisor):

• Administer and maintain the Data Protection Advisor tool to ensure backup and recovery operations are monitored and optimized.
• Collect and analyze data on backup performance, storage usage, and data protection trends.
• Provide recommendations for improving data protection strategies and ensuring compliance with backup policies and procedures.
• Generate and distribute regular reports on backup health and performance to relevant stakeholders.

• SCA (Secure Configuration Assessment):

• Perform secure configuration assessments using CyberArk SCA tools to identify and remediate vulnerabilities and misconfigurations.
• Develop, implement, and maintain security configuration baselines for various systems and applications.
• Conduct periodic reviews and assessments to ensure compliance with security configuration policies and standards.
• Provide detailed reports of secure configuration assessments and recommend corrective actions to address identified issues
  Support and Troubleshooting:
• Serve as the Level 2 support contact for CyberArk, DPA, and SCA-related issues, collaborating with Level 1 and Level 3 support teams as needed.
• Respond to and resolve support tickets, incidents, and requests in a timely and efficient manner.
• Document troubleshooting steps, solutions, and best practices for knowledge sharing and continuous improvement.
• Understanding of ITIL processes
• Ability to work with multiple stake holders from Security, Operations, Application Owners and Service Providers on deployment activities and enhancing the IAM solution.
• Knowledge of Operating systems, Database concepts and others potential targets or endpoints for a typical IAM Solution.
• Good presentation and documentation skills

Graduation degree in any stream or equivalent / post-graduation degree/diploma, Certification in any IAM product would be an added advantage