Cybersecurity IT Service Manager

We are currently looking for a: Cybersecurity Service & Project Manager to strengthen the Cronos Europa team.
As member of a Cybersecurity Operations team, you will join a department responsible for designing, delivering and improving cybersecurity services and technical solutions in a complex, multi-technology environment.

You will play a key role in bridging technical teams and business stakeholders, ensuring clarity, consistency, and continuous improvement of service offerings.

Responsibilities:

- Act as the main interface between technical service owners, business stakeholders, and clients to ensure alignment and maturity of service offerings

- Contribute to business analysis activities by gathering and structuring business needs into projects and programmes (objectives, deliverables, roadmap)

- Maintain and improve the Service Catalogue covering cybersecurity, infrastructure, and platform services

- Define, negotiate, and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring service performance targets are met

- Lead projects and initiatives related to service implementation and catalogue integration within ITSM tools (e.g. ServiceNow)

- Manage procurement processes for technologies and services, including contract lifecycle and vendor management

- Act as the main point of contact for technology vendors (contract renewals, escalations, feature requests)

- Contribute to the implementation and maturity of ITIL/ITSM processes

- Produce clear, structured technical and functional documentation

Technical skills:

- Strong knowledge of cybersecurity domains: application security, infrastructure security, risk governance, compliance, monitoring and incident response

- Solid experience in IT Service Management (ITSM) and strong understanding of ITIL framework

- Proven experience with Service Catalogue management and integration with CMDB, Change Management, and Service Level Management

- Strong experience in project and programme management (planning, execution, delivery)

- Very good knowledge of PRINCE2, PM2, or similar methodologies

- Experience with ServiceNow ITSM platform is a strong asset

- Proficiency with project management tools such as Microsoft Project

- Knowledge of Atlassian tools (JIRA, Confluence) is an advantage

Profile:

- Bachelor's or Master's degree in IT, Cybersecurity, Business Management, or a related field

- Proven experience in IT service management and project/programme delivery, ideally in a cybersecurity or infrastructure environment

- Strong analytical and problem-solving skills

- Excellent communication and stakeholder management skills

- Ability to work in a multicultural and fast-paced environment

- Strong leadership and teamwork capabilities

- Ability to manage multiple projects simultaneously

- Fluency in English is required, French is a strong asset

- High level of professionalism, discretion, and integrity

Certifications :

- PMP / PRINCE2

- ITIL Foundation, higher ITIL certifications are a plus

Why Cronos Group?

We'll propose you:

- An attractive salary package

- A good work-life balance environment

- The opportunity to work on cutting-edge cybersecurity topics

- Tailor-made training courses to develop your skills

- A dynamic, collaborative, and friendly work environment

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!