Czech Speaking Solutions Consultant

Role Overview

Mercier Consultancy Group is seeking a Czech Speaking Solutions Consultant to join a customer support services team in Sofia, Bulgaria. The role involves delivering exceptional customer experiences and resolving customer enquiries, complaints, and service issues efficiently.

What You Will Do

Serve as the primary point of contact for Czech-speaking customers, diagnose and resolve customer enquiries, and accurately document all customer interactions.

Why It Might Be a Fit

This role offers competitive rewards, a supportive international environment, and real career growth opportunities for Czech-speaking professionals.

Requirements

• Native or fluent Czech language skills, both spoken and written
• A valid EU passport
• A strong customer-first mindset
• Excellent interpersonal and communication skills
• Good working knowledge of standard computer applications and CRM tools

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package
• Monthly Performance Bonus
• €1,500 One-Time Signing Bonus
• Structured career development pathways