D002-1 Technical Support Manager｜Zhubei

Key Responsibilities：

• Collaborate with engineering teams to conduct troubleshooting, provide technical support, and drive process improvements—serving as the first-line representative to ensure production output and product quality.

• Leverage your leadership and expertise to define and distribute work packages effectively, and coordinate with design engineers to develop and deliver solutions for escalated issues from production activities.

• Act as the engineering team’s representative in meetings with external stakeholders to clarify and summarize requests, and translate them into initial action plans for the design team.

• Participate in CIP (Continuous Improvement Program) and PCN (Product Change Notification) projects, contributing to the delivery of new features and solutions.

• Draft and publish technical documents for relevant stakeholders.

• Apply your experience in risk assessment, cost evaluation, and cross-functional collaboration.