D003-5 Customer Support Engineer - Bonder|Taichung
Description
1. Field support to all customers in the Middle part of Taiwan
2. Support systems or machines of SUSS products; main task is related to hardware but might involve software troubleshooting in some occasions
3. On a rotary basis, required for on-call duty
4. Obligate to learn new products through daily work and training events; required to attend training events upon arrangement
5. Required to participate in customer service meetings, maintain positive relationship with customer contacts
6. Write reports on time for the purpose of administration, service events, technical data and improvement
7. Proactively take ownership on resolving service problems
8. Assist in application and sales to promote SUSS products toward customers
9. Other services assigned by management