D365 CRM App Support Specialist

Resource skills that may fit well above the objective:

D365 CRM tech knowledge & exposure
Tech BA experience would be an advantage ( someone who have had worked on business processes & mapping or have the right attitude to learn and analyze)
Analysis skills (this is important to assist queries from end-user )
Knowledge of Dataverse or the backend of Microsoft Dynamics would be an advantage not mandatory.
Working in a support environment would be an advantage.
Stakeholder Management
Team player
Further possible roadmap for this resource - To ongoing act as Level 02 support for CRM, and ERP systems including extending tech support to commercial apps like EAP portal, Moodle, and Divvito (maybe at level 01 or 02 depending on the skillsets and interest to learn).

See also