D365 Functional Consultant (f/m/x)
We are looking for a Dynamics 365 Functional Consultant to join our team and contribute to the extension of our delivery capabilities. In this remote role, you will engage with clients, ensuring that their needs are met through effective use of Microsoft technologies. If you are passionate about technology and enjoy working collaboratively with stakeholders to deliver impactful solutions, this opportunity may be the right fit for you.
Your tasks
Ensuring customer-centric, D365 CE, and Power Platform solutions by valuing and detailing requirements throughout the project lifecycle
Holding oneself accountable for delivering high-quality outcomes across all projects
Identifying opportunities and threats to project success and engaging with stakeholders to address them
Communicating effectively with customers and internal stakeholders, demonstrating active listening and emotional intelligence
Collaborating as a self-starter, driving decision-making to avoid unnecessary delays
Breaking down complex problems and disseminating information clearly to individuals at all levels
Staying self-motivated to learn new technologies and understand the latest changes across the Microsoft Power Platform
Requirements
Minimum 5 years of experience in a consultative role with a proven history of advisory experience
Deep understanding of deploying and configuring D365 CE solutions, including Sales, Customer Service, and Field Service
Demonstrable experience in configuring D365 CE solutions to meet specific requirements while maintaining high quality standards
Experience in mapping business processes against D365 capabilities and identifying gaps for functionality extensions
Strong skills in configuring complex Power Automate Flows, including error trapping and reporting
Ability to perform quality assurance and verify functional requirements against delivered solutions through testing and documentation
Familiarity with both Waterfall and Agile methodologies, including using Azure DevOps for project management
Fluent English
Nice-to-have requirements
Experience in customer communication
Knowledge of Organisational Change Management and the Prosci ADKAR model
Familiarity with Success by Design and Catalyst frameworks