D365 Product Owner

Who We Are:

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.

Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Role Purpose:

Role Responsibilities:

Product Strategy & Roadmap:

• Define and maintain the D365 CE product vision, strategy, and roadmap.
• Align CRM initiatives with business objectives and customer experience goals.
• Collaborate with senior stakeholders to identify opportunities for process optimization and digital transformation.
• Establish product success metrics, KPIs, and adoption targets.
• Evaluate new Microsoft capabilities and determine business value and implementation priorities.

Product Ownership:

• Own and manage the D365 CE product backlog.
• Translate business requirements into epics, features, user stories, and acceptance criteria.
• Prioritise backlog items based on business value, risk, dependencies, and strategic objectives.
• Act as the primary decision-maker for functional requirements and feature priorities.
• Ensure delivered solutions meet business needs and quality standards.

Stakeholder Management:

• Engage with business leaders, process owners, and end users to understand requirements and pain points.
• Facilitate workshops, requirement gathering sessions, and product demonstrations.
• Manage stakeholder expectations and communicate roadmap progress.
• Build strong partnerships across business and technology teams.

Agile Delivery Leadership:

• Work closely with Architects, Developers, and QA teams.
• Run sprint planning, backlog refinement, reviews, and retrospectives.
• Clarify requirements and remove impediments impacting delivery.
• Support release planning and deployment activities.
• Ensure alignment with enterprise architecture, governance, and security standards.

Dynamics 365 CE Platform Management:

Drive continuous improvement across D365 CE applications, including:

• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Marketing / Customer Insights
• Power Platform components
• Oversee integrations with enterprise systems and third-party applications.
• Support platform modernization initiatives leveraging Microsoft Power Platform and AI capabilities.

Adoption & Change Management:

• Promote user adoption and engagement across business functions.
• Support training, communication, and change management activities.
• Gather user feedback and incorporate insights into future releases.

What We’re Looking For:

• 10+ years in CRM, Product Ownership, or Business Systems leadership roles.
• Experience delivering Dynamics 365 CE projects in complex enterprise environments.
• Experience working with cross-functional teams including architecture, development, testing, and business operations.
• Experience managing third-party vendors and implementation partners.
• Financial Services, Banking, Insurance, or highly regulated industry experience preferred.

Please note: This is a full-time, permanent position with an opportunity to work on a hybrid working model from our Bucharest office.

Fostering a culture of belonging and inclusivity

We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.

Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.

Interested?

If this role sounds like a good fit for you, please click on the “Apply Now” button to submit your application.

To discover more about Moneycorp and how we’re leading the way in global payments and currency risk management, please visit our News Hub and various social media platforms Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn.