(大社廠)品質客服工程師

1.Identify and clarify the responsibility of quality issue at customer production line.
2.Failure analysis of the returned parts from customer complaint issues.
3.Obtain the application conditions from customer production line.
4.Collaborates with internal team to analyze the root cause of the failures and the corrective / improvement actions.
5.Ensure the customer satisfaction by fast, specialized and logical report / reply.
6.Follow-up the implementation of corrective actions for continuous improvement.
7.Integrate the system to feedback information from customer complaint issues to internal QA and Production line.

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