DACH Education Manager
As a Clinical Education Manager at Align Technology, you will act as a recognized expert responsible for leading strategic clinical relationships and driving educational excellence across orthodontic and general practitioner communities. This role champions initiatives that foster innovation adoption, clinical excellence, and faculty development, while supporting internal and external stakeholders through impactful education programs aligned with Align Technology’s goals to enhance customer experience and business outcomes.
- Cultivate and manage relationships clinical speakers/mentors.
- Lead and support Peer-to-Peer (P2P) mentorship programs, including Train-the-Trainer (TTT) education and follow-ups.
- Identify and develop Rising Stars as future faculty instructors.
- Partner with Marketing to design and execute annual local education strategies aligned with business needs.
- Oversee speaker and mentor meetings, large-scale educational events (Forums, Summits), and external partnerships (Congresses).
- Collaborate with Marketing in Limited Market Release (LMR) initiatives and General Availability (GA) managing speaker/mentor innovation adoption and education plans
- Build strategic engagement plans for faculty and speakers, ensuring advocacy, retention, and onboarding processes.
- Proactively manage clinical speaker/faculty contracts and relationships.
Clinical Leadership & Innovation
- Provide clinical leadership to Ortho/GP communities, influencing guidelines and best practices.
- Drive innovation adoption and contribute to growth strategies.
- Offer input to EMEA clinical/marketing for product/service improvements and new developments.
- Actively mentor peers and lead team activities; serve as backup to the Manager during absences.
- Build clinical training and leadership skills through observations and advanced training.
Internal Training & Education
- Align with EMEA Clinical Trainer to cascade internal education to local clinical teams
- Train and support internal teams, speakers, and mentors with relevant content, tools, and presentation materials.
- Identify and manage content for Speaker/Mentor presentations and Dr Education (Faculty section in Docebo).
- Collaborate with Clinical Relations Manager and Sr Supervisors on speaker engagement, events, clinical content, and data analysis.
Customer & Sales Support
- Handle top customer situations, resolving issues and complaints to completion.
- Provide clinical insights to improve customer experience and treatment outcomes.
- Assist the sales organization with clinical expertise and support.
- Collaborate with Marketing, Manufacturing, Education, Sales, and Customer Support teams.
Field Engagement
- Conduct inbound/outbound calls with speakers and mentors to educate and support customers.
- Deliver educational events and deep-dive clinical training at customer offices.
- Maintain a minimum of 30% field time, with flexibility based on geography and business needs.
- Bachelor’s degree in Dentistry (DDS or equivalent); Master’s in Orthodontics highly desirable.
- 6–10 years of professional experience, including a minimum of 4 years in education, product specialist, or clinical specialist roles, preferably in orthodontics or dental technology
- Proven ability to lead strategic education initiatives, mentor clinical teams and influence others
- Strong presentation, negotiation, and stakeholder management skills with a challenger mindset
- Fluent in German and English, additional EMEA languages are a plus.
- Expertise in modern instructional design and educational methodologies.
- Proficiency in Microsoft Office (PowerPoint, Excel, Word) and general digital literacy.
Skills & Competencies
- Excellent oral and written communication skills.
- Ability to manage competing priorities and influence across teams.
- Proficiency in social media and digital tools.
- Strong problem-solving skills and attention to detail.
- Demonstrated urgency and responsiveness in dynamic environments.
Additional Focus Areas
- Drive utilization and innovation adoption through regional Clinical Education pathways focused on treatment planning behaviors, clinical confidence, and evidence-based superiority.
- Support DSO growth strategies and GP engagement for orthodontic and aesthetic/restorative treatments.