DAI Support Subject Matter Expert (SME)
Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert, San Diego, CA
Job Title: DAI Support Subject Matter Expert (SME)
Location: San Diego, CA (fully remote position, on-site travel may be required)
Employment Type: Full-Time
About the Role: Provide Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment.
Key Responsibilities
- Provide Tier 1 helpdesk support
- Develop and maintain training materials based on recurring user issues and support trends
- Contribute to reporting and business intelligence development to address gaps in existing analytics
- Provide dedicated Oracle Analytics Server (OAS) report development for the Coronado, CA team, identifying and closing gaps in existing business intelligence reporting
- Maintain accurate, current records within the ticketing and issue-tracking systems
- Maintain working knowledge of related financial system functions, including procurement, cost accounting, and time and labor processes
Minimum Qualifications
- Master's degree + 15 years of DAI/Oracle Federal Financials experience
- Expertise in Order to Cash (O2C) and Oracle Analytics Server (OAS)/Business Intelligence
- General working knowledge of related DAI functions including User Management (UMX), Budget to Report, Cost Accounting, and Oracle Time and Labor (OTL)
- Tier 1 helpdesk and customer support background
- Ability to work fully remote with occasional on-site presence in San Diego, CA
- Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check
enGenius Consulting Group is an Equal Opportunity Employer
M/F/D/V