DANISH Customer Support for Zettle - remote in Portugal - MON to SUN rotating shifts - start: 07/12
Posted
Isadora Lima - Talent Acquisition Specialist DANISH Customer Support for Zettle - remote in Portugal - MON to SUN rotating shifts - start: 07/12
Description
Send your CV in ENGLISH to ---@---
.
MUST-HAVES:
- fiber internet at home (Hotspot and satellite internet are not accepted
- access to compute/laptop with camera and microphone for taking language tests
- non-expired Portuguese residence card, or Portuguese citizen card, or Portuguese CRUE certificate (if you are an EU citizen living in Portugal)
- non-expired EU passport if you are relocating from abroad
- must live in MAINLAND Portugal (islands are not accepted)
- must hold an educational certificate/diploma (minimal level accepted is high school / 12th grade)
.
We are partnering with a leading global customer experience provider to recruit Danish-speaking Customer Support Specialists for a role based in Lisbon.
In this position, you will support a digital payments and point-of-sale solution used by small and medium-sized businesses. You will assist customers with onboarding, transactions, and technical support, helping them manage their sales and grow their business effectively.
.
Start date: 07/12 (mandatory) - first dy of training
Location: work from home in mainland Portugal
.
Working Hours:
- rotating schedule from MON to SUN
- 2 rotating days off per week
- Must be available to work at any shift between 8 AM and 8 PM
- 9h worked daily (8h + 1h); 40h per week
.
Your Role
- Provide support via phone, email, and chat, ensuring a professional and helpful customer experience
- Assist with account setup and onboarding for new users
- Support customers with orders, deliveries, and logistics-related inquiries
- Troubleshoot technical issues related to the application, devices, and accessories
- Handle financial-related questions, including transactions, deposits, and activity reports
- Provide clear and accurate product information to customers
- Escalate complex issues to the appropriate teams when necessary
- Maintain accurate records of customer interactions and follow internal procedures
Your Qualifications:
- Fluent Danish (C1/C2)
- Good English skills (min. B2 level)
- Previous experience in customer support or service roles is an advantage
- Strong communication and problem-solving skills
- Comfortable working with digital tools and multiple systems
- Ability to explain technical and financial topics clearly
- Customer-focused mindset with attention to detail
- Team player with adaptability in a dynamic setting
Training conditions:
- 10 working days, from MON to FRI (2 weeks)
- full-time, during regular business hours
- compensation: 256.80 € upon completion (no compensation will be paid in case of premature termination on your part)
The Offer:
- Base salary (before taxes): 1,270.00 € per month
- Meal allowance (net value in a prepaid meal card): 7 € per day / approximately 154 € per month
- Holiday allowance: 105.83 € per month
- Christmas allowance: 105.83 € per month
- Monthly GROSS: 1,635.66 €
- Private health and dental insurance
- 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- International working environment in Lisbon
- Opportunity to work closely with cutting-edge AI technology
- Cafeteria inside the company
- 24/7 medical clinic inside the company
- free language courses
- commercial discounts
.
MUST-HAVES:
- fiber internet at home (Hotspot and satellite internet are not accepted
- access to compute/laptop with camera and microphone for taking language tests
- non-expired Portuguese residence card, or Portuguese citizen card, or Portuguese CRUE certificate (if you are an EU citizen living in Portugal)
- non-expired EU passport if you are relocating from abroad
- must live in MAINLAND Portugal (islands are not accepted)
- must hold an educational certificate/diploma (minimal level accepted is high school / 12th grade)
.
We are partnering with a leading global customer experience provider to recruit Danish-speaking Customer Support Specialists for a role based in Lisbon.
In this position, you will support a digital payments and point-of-sale solution used by small and medium-sized businesses. You will assist customers with onboarding, transactions, and technical support, helping them manage their sales and grow their business effectively.
.
Start date: 07/12 (mandatory) - first dy of training
Location: work from home in mainland Portugal
.
Working Hours:
- rotating schedule from MON to SUN
- 2 rotating days off per week
- Must be available to work at any shift between 8 AM and 8 PM
- 9h worked daily (8h + 1h); 40h per week
.
Your Role
- Provide support via phone, email, and chat, ensuring a professional and helpful customer experience
- Assist with account setup and onboarding for new users
- Support customers with orders, deliveries, and logistics-related inquiries
- Troubleshoot technical issues related to the application, devices, and accessories
- Handle financial-related questions, including transactions, deposits, and activity reports
- Provide clear and accurate product information to customers
- Escalate complex issues to the appropriate teams when necessary
- Maintain accurate records of customer interactions and follow internal procedures
Your Qualifications:
- Fluent Danish (C1/C2)
- Good English skills (min. B2 level)
- Previous experience in customer support or service roles is an advantage
- Strong communication and problem-solving skills
- Comfortable working with digital tools and multiple systems
- Ability to explain technical and financial topics clearly
- Customer-focused mindset with attention to detail
- Team player with adaptability in a dynamic setting
Training conditions:
- 10 working days, from MON to FRI (2 weeks)
- full-time, during regular business hours
- compensation: 256.80 € upon completion (no compensation will be paid in case of premature termination on your part)
The Offer:
- Base salary (before taxes): 1,270.00 € per month
- Meal allowance (net value in a prepaid meal card): 7 € per day / approximately 154 € per month
- Holiday allowance: 105.83 € per month
- Christmas allowance: 105.83 € per month
- Monthly GROSS: 1,635.66 €
- Private health and dental insurance
- 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- International working environment in Lisbon
- Opportunity to work closely with cutting-edge AI technology
- Cafeteria inside the company
- 24/7 medical clinic inside the company
- free language courses
- commercial discounts