Danish-Speaking Customer Support Specialist

About the Opportunity

We are seeking Danish-speaking Customer Support Specialists to join a dynamic international team in Thessaloniki. In this role, you will assist customers with their questions and concerns while ensuring they receive high-quality support and a positive overall experience.

This is a great opportunity for individuals who enjoy communicating with people, solving problems, and working in a multicultural environment.

Responsibilities

• Provide professional and friendly assistance to customers across various communication channels.

• Respond to inquiries and support customers with general service-related questions.

• Identify customer concerns and provide helpful solutions or guidance.

• Ensure a smooth and positive customer experience during every interaction.

• Escalate complex issues to the appropriate teams when needed.

• Accurately document customer interactions and follow internal procedures.

• Collaborate with team members to maintain service quality and efficiency.

Requirements

• Fluent Danish (C1 level or near-native proficiency).

• Good command of English (B2 level) for training and internal communication.

• Strong written and verbal communication skills.

• Comfortable working with computers and multiple digital tools.

• Customer-focused attitude with strong problem-solving skills.

• Previous experience in customer service is an advantage but not required.

What We Offer

• Full onboarding and training to prepare you for the role.

• Opportunities for career growth and professional development.

• Supportive and diverse working environment.

• The opportunity to live and work in the vibrant city of Thessaloniki, Greece.