Dark Store Supervisor Q4 2026

Job Title: Dark Store Supervisor

Department: Operations
Job Level: Supervisory
Number of Vacancies: 2 to 3
Employment Type: Full-Time
Work Mode: On-site
Work Locations: Maadi, Heliopolis, Tagamo3
Working Hours: 10 hours per day, including a 1-hour break
Days Off: 1 day per week
Working Schedule: Rotational shifts
Salary: EGP 16,000 net per month
Transportation Allowance: EGP 1,000 per month for employees working in New Cairo and 6th of October
Medical Insurance: Available after 3 months
Social Insurance: Available after 3 months

Job Summary

We are looking for a proactive and detail-oriented Dark Store Supervisor to oversee daily store operations, supervise frontline staff, maintain inventory accuracy, and ensure efficient order processing and fulfillment in a fast-paced environment.

Key Responsibilities

• Supervise daily dark store operations to ensure smooth and efficient workflows.
• Monitor order picking, packing, and dispatching to ensure orders are processed accurately and on time.
• Oversee receiving, storing, organizing, and replenishing inventory.
• Ensure proper stock rotation and monitor product expiration dates and quality.
• Track inventory discrepancies and report shortages, damages, or stock-related issues.
• Assign daily tasks to team members and ensure proper execution of operational procedures.
• Monitor employee attendance, punctuality, productivity, and adherence to shift schedules.
• Support the Dark Store Manager in achieving operational targets and key performance indicators (KPIs).
• Ensure compliance with company policies, hygiene standards, food safety procedures, and workplace safety requirements.
• Maintain an organized store layout to improve picking efficiency and inventory accessibility.
• Coordinate with delivery, inventory, and operations teams to resolve order fulfillment issues.
• Identify operational challenges and escalate major issues to the Dark Store Manager.
• Prepare shift reports covering order fulfillment, inventory discrepancies, staff performance, and operational incidents.
• Train new employees on store procedures, inventory handling, and order processing standards.
• Support continuous improvement initiatives to increase productivity and minimize operational errors.

Job Requirements

• Bachelor's degree or relevant educational background is preferred.
• 1–3 years of experience in warehouse operations, retail operations, inventory management, or a similar field.
• Previous experience in a supervisory role is an advantage.
• Experience in e-commerce, quick commerce, grocery retail, or fulfillment operations is preferred.
• Good understanding of inventory control, stock replenishment, and order fulfillment processes.
• Strong organizational and problem-solving skills.
• Ability to supervise teams and coordinate daily operational activities.
• Good communication and teamwork skills.
• Basic to intermediate proficiency in Microsoft Excel and inventory management systems.
• Ability to work under pressure in a fast-paced operational environment.
• Willingness to work rotational shifts and on-site according to operational requirements.
• Flexibility to work in one of the designated locations: New Cairo, Heliopolis, or 6th of October.

Key Performance Indicators (KPIs)

The Dark Store Supervisor's performance will be evaluated based on:

• Order picking and fulfillment accuracy.
• Order processing and dispatching efficiency.
• Inventory accuracy and stock discrepancy rates.
• Team productivity and adherence to shift schedules.
• Compliance with operational procedures and safety standards.
• Reduction of picking errors, damaged products, and operational waste.
• Achievement of daily operational targets.

Compensation & Benefits

• Net monthly salary of EGP 16,000.
• Monthly transportation allowance of EGP 1,000 for employees working in New Cairo and 6th of October.
• Medical insurance after 3 months.
• Social insurance after 3 months.
• Full-time employment with rotational shifts.
• Opportunity to develop supervisory and operational management skills.

Ideal Candidate Profile

The ideal candidate is hands-on, organized, and capable of supervising daily store activities while ensuring accurate inventory management, timely order fulfillment, and effective team coordination. The candidate should demonstrate accountability, attention to detail, and the ability to maintain operational standards in a fast-paced environment.