Data & AI Engineer: Build Scalable GCP Pipelines & LLM Apps
Primus Global Solutions (Primus Uk & Europe) Data & AI Engineer: Build Scalable GCP Pipelines & LLM Apps
Summary
An IT Support role for NTT DATA (posted via Primus Global Solutions) in Pontevedra, Spain: maintaining the support process, diagnosing issues with service assurance software, resolving incidents using knowledge articles, and monitoring service delivery against SLAs.
NTT DATA is seeking a capable IT Support professional to maintain the support process, diagnose issues using service assurance software, and ensure adherence to established procedures. The role involves contributing to performance reporting, collaborating with users and suppliers, and following defined maintenance tasks.
The candidate will also use knowledge articles for incident resolution, monitor service delivery against SLAs, and report improvement actions based on service records.