Data Analysis Director
Description
Director, Data Analysis
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Overseas" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"
Role Overview
As Coupang continues to scale in Taiwan, data-driven decision making is critical to driving sustainable growth, operational efficiency, and exceptional customer experiences. We are seeking a highly strategic and hands-on Data Analysis Director to lead our Taiwan analytics organization.
This leader will shape the country's data strategy, build a high-performing analytics team, and partner closely with business leaders across Retail, Marketplace, Fulfillment, Supply Chain, Marketing, Product, Finance, and Customer Experience to unlock growth opportunities through data.
What You Will Do
Strategic Analytics Leadership
• Define and execute Coupang Taiwan's analytics vision, roadmap, and operating model.
• Build a culture of evidence-based decision making throughout the organization.
• Translate complex business challenges into measurable analytical frameworks and actionable recommendations.
• Serve as a trusted advisor to Taiwan leadership on growth opportunities, business performance, and strategic investments.
Business Insights & Performance Management
• Develop executive-level reporting and KPI frameworks across: Customer acquisition and retention, GMV and revenue growth, Category performance, Marketplace seller health, Fulfillment and logistics performance, Marketing effectiveness, Customer satisfaction metrics.
• Identify growth opportunities, operational inefficiencies, and emerging market trends through advanced analytics.
Advanced Analytics & Data Science
• Lead teams responsible for: Predictive analytics, Demand forecasting, Customer segmentation, Pricing and promotion analytics, Marketing attribution, Marketplace analytics, Supply chain optimization.
• Partner with Product and Engineering teams to leverage machine learning and AI-driven solutions that improve business outcomes.
Cross-Functional Business Partnership
• Collaborate closely with Taiwan and Global stakeholders to influence strategic planning and resource allocation.
• Support executive business reviews, annual operating plans, and investment decisions through robust analytical insights.
• Drive data governance, metric standardization, and analytical best practices across teams.
Team Leadership
• Build, mentor, and develop a high-performing team of managers, analysts, and data scientists.
• Establish talent development programs and succession planning within the analytics organization.
• Foster a culture of innovation, accountability, and continuous improvement.
Within the first 12 months, this leader is expected to:
• Improve executive visibility into business performance through automated analytics and reporting.
• Establish standardized metrics and data governance frameworks across Taiwan.
• Identify and execute high-impact growth and productivity opportunities through data insights.
• Increase adoption of self-service analytics across business functions.
• Build a scalable analytics organization capable of supporting Coupang Taiwan's next phase of growth.
Basic Qualifications
• Bachelor's degree in Statistics, Economics, Mathematics, Engineering, Computer Science, Business Analytics, or related field
• 12+ years of experience in analytics, business intelligence, strategy, consulting, or data science
• 5+ years of people leadership experience managing managers and senior individual contributors
• Strong expertise in: SQL, Python or R, Tableau, Power BI, Looker, or similar visualization platforms, Data warehousing environments
• Demonstrated experience influencing executive stakeholders through data-driven recommendations
• Experience developing KPI frameworks and executive dashboards for large-scale businesses
• Strong problem-solving and structured analytical thinking skills
Preferred Qualifications
• Master's degree or MBA preferred
• Experience in e-commerce, marketplace, retail, technology, logistics, or high-growth digital businesses
• Experience leading regional or country-level analytics organizations
• Strong understanding of customer lifecycle analytics, digital commerce economics, and consumer behavior
• Experience with experimentation frameworks, A/B testing, causal inference, and forecasting methodologies
• Familiarity with cloud-based analytical platforms such as AWS, Snowflake, Databricks, or Google Cloud
• Proven track record influencing country leadership and C-level executives
Recruitment Process and Others
Recruitment Process
• Application Review - Job Fit Interview - Focus Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
https://www.coupang.jobs/privacy-policy/
Skills
- A/B Testing
- AI
- Analytics
- AWS
- Business Intelligence
- Causal Inference
- Cloud
- Data Governance
- Data Science
- Data Warehousing
- Databricks
- E-commerce
- GCP
- Looker
- Machine Learning
- Performance Management
- Power BI
- Predictive Analytics
- Python
- Snowflake
- SQL
- Statistics
- Strategic Planning
- Succession Planning
- Tableau
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy