Data Analyst

Job purpose

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards group that are essential to the success of this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement, our Skywards team is filled with exciting opportunities!

The Skywards data analyst will be responsible for reporting analysis and distribution of data to Emirates Loyalty to drive a data-first approach. Make improvements to the data lifecycle, from the way data is extracted and prepared to the way analysis and segmentation is performed and presented through to data distribution and utilized within the department. They will engage with relevant enterprise analytics, marketing and internal teams to develop data products.

In this role, you will:

• Work with teams across Loyalty to understand and develop measurement KPIs and set up tracking and measurement. Document measurement frameworks, KPI development and reporting inputs for reference by all teams within Loyalty as needed.
• Build automated dashboards, reports and scorecards for self-service use across the department. Train and support teams in understanding and utilizing the reports to make data-backed decisions.
• Develop and apply analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes.
• Continuously improve the business data science models, creating industry-leading performance through the leveraging of new and creative data sources, and employing the latest in machine learning within the department.
• Be responsible for analysing overall performance of data-driven initiatives across the department, service ad-hoc insight requests, and develop visual insight dashboards and reports for consumption by the rest of the department.
• Engage with the Enterprise Analytics and Warehousing departments in the creation of high-quality analyses for all functions of the business and in the definition of metrics that track the business performance at different fronts including Enterprise Data Warehouse, Enterprise Data Hub and CRIS Warehouse.
• Drive a 'customer first, data centric' decision-making culture within Skywards by helping the business quantify and measure the costs.
• Validate, interpret, and create reports, dashboards and presentations for departmental heads, management, and relevant stakeholders.
• Champion the use of test and learn methodologies to allow the business to try out new ideas and concepts in order to understand the impact it has on factors such as customer experience, employee productivity and revenue.
• Collaborate with numerous departments across Emirates, aiding them in the proper use of Skywards data, hence ensuring the delivery of desired operational results.

Qualification

To be considered for the role, you must meet the following requirements:

• Experience in the execution of data analytics initiatives, leading to the development of useful insights and the improvement of business performance and driving top-line growth.
• Working experience in loyalty or commercial.
• Experience in technical expertise regarding data models, big data, customer/loyalty analysis, CRM database analysis, data mining and segmentation techniques.
• Working experience in data science models.
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Ability to transform data to insights.
• Ability to organise well, work under pressure and juggle multiple requests.
• Knowledge of advanced technologies such as Snowflake, Data IKU, Helix, Python, R, SQL etc.

At Emirates, we’re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team.

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.