Data Analyst I | US | Hybrid - Open for Fresh graduates

About the role

The Data Analyst I is responsible for the cancellation and reactivations of solutions of RealPage products. The overall process for cancelling a solution starts from receiving cancellation requests through the final deactivation/reactivation of the solution; it will require data analysis, mapping the solutions to understand all impacts, reporting and monitoring at various stages within the process and testing the solution after cancellation to ensure no negative impact to the client.

Key responsibilities

• Handle the entire process of cancellation and/or reactivation of RealPage products and services
• Oversee the disabling of each solution and analyze the product mix for accuracy
• Act as a Subject Matter Expert or Point of Contact for specific product group/s
• Engage in day-to-day communication with internal customers through various channels such as emails, web-based platforms, shared mailbox, etc.
• Process cancellations within Salesforce closing at least 40 cancellation records per day with product handle time considered
• Collaborate with Implementations, Customer Success, and Product Management teams to perform PMC and site level audits for active/inactive products
• Manage backlog by grooming regularly, making necessary changes and updates, and refining items in collaboration with internal partners and stakeholders
• Prepare and deliver cancellation/reactivation reports to stakeholders as requested
• Identify and complete process improvements and/or automation initiatives within and outside the group
• Perform periodic reviews of cancellation/reactivation transactions to ensure compliance with quality standards and identify areas for improvement

About you

• Excellent verbal and written communication skills
• Proven ability to effectively communicate with diverse groups such as clients, developers, supervisors, and teammates
• Must have an affinity for troubleshooting and problem solving
• Detail-oriented, strong attention to details and with organizational ability
• Experience with Microsoft Windows operating systems
• Strong planning and time management skills
• Ability to work in a collaborative, flexible, team environment and meet aggressive timelines
• Self-starter and capable to work independently
• Able to quickly analyze and troubleshoot problem issues
• Bachelor's degree on related field
• 1+ year/s experience in using Salesforce
• 1+ year/s experience managing data with Access, Excel, data editors

Benefits

• Complimentary meals while in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Paid time off, company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities designed to help you grow your career

About us

RealPage is a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.