Data Analyst

Key Job Purpose: Develops clear and well-structured analytical plans and analyses large datasets, which includes, analysing administrative data, billing claims, and other data-sets and statistical analysis of a mildly urgent/sensitive nature. Tasks and Duties: To interact with customers regarding meter readings, backflow assembly compliance status, and other issues and inquiries. Provide data technology support for hardware and software, to support all the IOT platforms at Macrocomm utilities division Test IOT platforms to ensure they meet user requirements Assist with providing training to staff at municipalities on billing data extraction techniques Work with client to understand, capture & document business requirements for Meter Data. Liaising with clients to identify and analyze gaps in their processes and recommend appropriate solutions with the aim of improving their internal procedures as and workflows Production of weekly IOT data analysis reports based on the IOT platforms such as Genus, FDM, Orange, Opex IRS for clients (example Vodacom) Translations of meter data requirements into functional specifications for development. Using project management techniques to identify projects to assist end-users. Be the key point of contact for the Development team, Client & Meter data provider. Build & continuously improve converters to allow Meter data to be input in a usable, meaningful, and accurate format. Creation & execution of test cases, test plans & test cycles. Management of missing meter data and meter data gaps including follow-up with retailers and clients. Detailed reporting on billing/meter data using Power BI Management of platform exceptions and coordination of clearing across the wider Operations group. Timely follow up and escalation on platform exceptions with the development team. Continual identification of process improvements, providing data driven solutions using a variety of industry standard project management & process improvement methodologies. Keeps the meter reading system up to date. Establishes meter reading routes in accordance with changing conditions to distribute reading workload. Keeps updated records of meter maintenance. Reviews consumption reports monthly for zero reads, high consumption. Coordinates with Meter Services Coordinator on scheduling appointments and other activities based on customer needs. Qualifications Graduation from high school or GED supplemented by courses in supervision and management techniques. Experience: 5+ years of experience Utility industry experience is essential. Experience working with data collection & manipulation. A strong background in statistical, process and systems analysis in an operational environment and previous experience with a demonstrated ability to absorb information Contact period: 4 months with possibility of extension