Data Analyst (Non-voice)
Posted 3
views
Summary
A non-voice consumer support role resolving email inquiries about cashback discrepancies, missing rewards, and account issues. Day to day, the analyst investigates accounts and system data, troubleshoots and resolves cases, advocates for users, and streamlines support workflows. Core needs: strong analytical thinking and excellent written communication.
The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.
Primary Responsibilities:
- Respond promptly to email inquiries from users, delivering clear and helpful information.
- Investigate and resolve consumer issues related to cashback, missing rewards, or discrepancies in accounts.
- Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
- Manage workflows related to problem investigation, solution implementation, and user education.
- Break down current workflows into smaller, more efficient tasks to enhance the service process.
- Serve as a consumer advocate by understanding user challenges and working toward a positive resolution.
Requirements
Qualifications:
- At least College level
- Strong analytical skills and the ability to think critically when solving consumer issues.
- Excellent written communication skills to ensure clear and effective responses.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- High attention to detail and a customer-first approach.