Data Analytics & Business Intelligence

Position Details

Job Title: Data Analytics & Business Intelligence

Role Purpose

The Data Analytics & Business Intelligence specialist is responsible for managing CSP reporting tools, ensuring data quality and governance, maintaining reporting stability, and supporting regional business intelligence requirements across the ISEAA region. The role serves as the focal point for CSP data management, reporting processes, system governance, and regional enablement activities, working closely with stakeholders across India, Southeast Asia, and Australia.

Key Responsibilities

Data Analytics & Reporting

• Own and manage regional CSP reporting and analytics tools, including DTO UIO and PRIME.
• Ensure timely and accurate generation of regional data outputs and management reports.
• Coordinate data extraction and data scrapping activities required for CSP reporting.
• Support reporting enhancements to meet evolving business requirements.

Data Quality & Governance

• Ensure PRIME master data quality, integrity, and consistency across the region.
• Establish and maintain reporting standards, governance practices, and data control mechanisms.
• Drive compliance with agreed data management and reporting processes.
• Monitor reporting accuracy and proactively resolve data quality issues.

Systems & IT Landscape Steering

• Act as the regional coordinator for IT landscape topics impacting CSP reporting and analytics.
• Liaise with IT teams and business stakeholders to address reporting tool and system-related issues.
• Support implementation of reporting tool upgrades, process improvements, and system enhancements.
• Ensure stable operation of reporting platforms and reporting infrastructure.

Regional Enablement & Training

• Coordinate Regional Center (RC) training set-up activities.
• Support deployment of regional reporting standards, tools, and processes.
• Facilitate knowledge sharing and user adoption across ISEAA entities.
• Act as a key contact for reporting tool usage and governance-related queries.

Cross-Border Stakeholder Management

• Collaborate with Regional Centers across India, Southeast Asia, and Australia.
• Align reporting requirements and standards across multiple markets.
• Support regional performance steering through consistent and reliable business intelligence outputs.
• Build effective working relationships with business, IT, and reporting stakeholders across the region.

Shared Responsibilities with Regional Centers

Regional Centers are responsible for:

• Defining reporting and analytics requirements.
• Validating reporting outputs and business data.
• Adopting regional reporting standards and governance practices.
• Partnering in regional training and enablement initiatives.

Key Success Metrics

Additional Performance Indicators

• Data Ecosystem reliability : Percentage of reporting cycles completed without data, system, or tool disruptions.
• PRIME data quality compliance.
• Timeliness of reporting delivery.
• Resolution time for reporting and tool-related issues.
• User adoption of reporting tools and standards.
• Completion of Regional Center training activities.
• Stakeholder satisfaction with reporting accuracy and availability.

Key Competencies

• Data Analytics & Business Intelligence
• Data Governance & Master Data Management
• Reporting & Performance Steering
• Business Intelligence Tools & Systems
• Root Cause Analysis & Problem Solving
• Stakeholder Management
• Cross-Cultural Collaboration
• Process Governance
• Communication & Training Facilitation
• Continuous Improvement

Education :

Must Have

• Bachelor's Degree in:
• Engineering (Computer Science, Information Technology, Electronics, Industrial Engineering)
• Statistics
• Mathematics
• Business Analytics
• Data Science

Preferred Functional Experience

Candidates should have experience in at least three of the following:

• Business Intelligence & Reporting
• Data Governance
• Master Data Management
• Performance Steering
• Commercial Operations Analytics
• Customer Service / After Sales Analytics
• Regional Reporting
• Process Digitalization
• Cross-functional Project Coordination

Preferred Technical Skills

• Power BI
• Tableau
• SQL
• Advanced Excel
• Data Modelling
• Data Governance
• Master Data Management (MDM)
• SAP BW / SAP Analytics
• Data Quality Management
• Reporting Automation
• ETL Concepts