Data Analytics Engineer
Summary
L2 data platform support engineer on Xebia's Data Tribe, keeping a client's data and analytics estate stable — Power BI and Tableau BI, Snowflake warehousing and AWS pipelines. Day to day: incident/break-fix handling, access and licence management, performance tuning, ServiceNow ticketing and SOP updates in a 24x7 setup.
Data and analytics platforms Engineer - Data Tribe
Scope
Power BI, Snowflake, Tableau, Platform Access, Licences & Stability
Support the client's data and analytics platforms, with Power BI and Tableau at the core. Resolve L2 incidents and escalate to L3 when needed.
Process
- End-to-end incident management, from L1.5 escalation to closure.
- Fix L2 production break-fix issues. Escalate to L3 with findings.
- Analyse application stability and tune performance.
- Manage user access to data platforms.
- Track software licences and expiry dates.
- Work with admin teams on user, space and server patch queries.
- Join RCA and Defect Elimination Plan (DEP) reviews.
- Keep ServiceNow tickets current, with clear resolution and closure notes.
- Update SOPs and knowledge-base articles.
- Work with Database, Hosting, IDAM and Network on cross-tower issues.
Technology / Tool
Cloud Platforms: AWS (primary)
Ingestion Tools : Fivetran, AWS Glue
Orchestration : Airflow
Data Warehousing : Snowflake
Security : DV Engine(Inbuilt)
Data Transformation : DBT
BI Platforms : Power BI, Tableau
MDM : Informatica MDM
Monitoring : Datadog, Cloud-native monitoring/alerting tools (e.g., AWS CloudWatch)
CI/CD & Infra : Terraform, Github
Incident Management : Service Now
User Stories Management : Jira
Data Warehousing : Google Big Query,Databricks
AI MCP Good to have
Technologies
- Business intelligence and analytics platforms
- SQL and relational databases
- Application stability and performance tuning
- User access, space and licence management
- Data pipelines and ETL
- Python scripting
Experience
- 12 Years of L2 data platform support experience
- 24x7 support environment
- Tableau or Power BI administration: access, data sources and refresh failures
- Production break-fix and escalation
- Licence and access management
- Working SQL knowledge
- ITSM incident, problem and change processes
- Clear written and spoken English
Certifications
- Microsoft PL-300 (Power BI Data Analyst)
- Tableau Desktop or Server certification
- Snowflake SnowPro Core*
- DBT and Fivetran certification*
- Snowflake SnowPro Advanced: Administrator