Data & Analytics Manager

JOB SUMMARY

The Data & Analytics Manager optimizes business intelligence tools and empowers users by recommending system enhancements, resolving technical issues, developing strategic dashboards, delivering training, and communicating data-driven insights to stakeholders. Additionally, this role provides career development mentorship and feedback to team members, contributing to overall team performance and strategic alignment.

RESPONSIBILITIES

Project Management & Support

• Identifies necessary enhancements in Salesforce and Qliksense and reports them to the Assistant Director and Director of Data & Analytics to streamline business processes and support strategic initiatives.

• Resolves user-reported issues with business intelligence tools and determines whether internal resolution or vendor support is required to ensure optimal user accessibility.

• Directs the design and development of dashboards, aligned with business requirements, to support marketing teams' strategies and initiatives.

Stakeholder Management & Presentation

• Leads the training of new users of Qliksense and Salesforce, ensuring they can strategically leverage these business intelligence tools for Customer Relationship Management (CRM).

• Updates stakeholders on a regular basis on post event reports by demonstration of data findings with the use of analytical tools to provide clear and accurate outcomes which can help them on their decision making strategies.

Reports & Analytics

• Contributes to the Business Development and Events teams' promotional planning and concept paper/project brief creation, ensuring accurate ROI predictions.

• Reviews preliminary Post-Mortem reports from Assistant Managers and provides recommendations and action plans to guide internal stakeholders in future strategic initiatives.

Team Leadership & Development

• Mentors and guides Assistant Managers and Officers on their career paths, offering constructive feedback to pinpoint and address areas for improvement within the team.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.

• Minimum of 7 years of relevant work experience.