Data Assurance & Quality (DAQ) Delivery Manager
Medicines and Healthcare Products Regulatory Agency Data Assurance & Quality (DAQ) Delivery Manager
Summary
A people-management role at the UK medicines regulator (MHRA): the Delivery Manager line-manages 8–9 data assurance classifiers processing 100,000+ regulatory submissions a year, driving staff performance, service-level delivery and continuous improvement using Lean/6-sigma approaches. Based in Canary Wharf, London, hybrid with a minimum of 8 days per month onsite.
- Job grade: Senior Executive Officer
- Contract type: Permanent
- Business area: MHRA - Healthcare, Quality and Access Group
- Type of role: Other
- Working pattern: Flexible working, Full-time
- Number of jobs available: 1
Location
About the job
Job summary
We are currently looking for a Delivery Manager to join our Authorisation Lifecycle Function within the Health Quality and Access group.
This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Remote working is potentially available for some specific roles. Please discuss this with the recruiting manager before accepting an appointment.
Who are we?
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.
The objective of the Healthcare Quality and Access portfolio is to drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access, including accelerated pathways. It will do this by bringing together a fusion of our capabilities across both medicines and medical devices to enable licensing and market access, as well as ensuring compliance with regulations and standards.
Within HQA, the Authorisation Lifecycle function will realise efficiencies by centralising and automating high volume low complexity tasks. This function will become the enabling engine room, central to delivery of the frontline HQA portfolio. The Data Assurance & Quality unit (DAQ) is a key driver of the Authorisation Lifecycle function, scientifically validating and granting regulatory submissions covering medicines, medical devices and process licencing.
Job description
Role Purpose:
Within DAQ, the operational delivery function is split into three teams each led by a Head of Performance (Data Assurance & Quality) reporting to the Head of Data Assurance & Quality. The Delivery Manager reports to a Head of Performance (Data Assurance & Quality) and is responsible for the direct line management of the Data Assurance & Quality (DAQ) classifier teams. There is a strong focus on flexible, proactive operational and personnel performance management to ensure delivery against service level and legislative targets.
The Delivery Lead has direct line management responsibility for 8 – 9 DAQ Classifiers (EO/AO) and Senior DAQ Classifiers (HEO/EO). Although line management responsibilities are within the identified team a system of matrix working in the operational teams ensures a flexible approach to ensure that high level targets are met whilst delivering high quality work. Staff will, therefore, be flexibly deployed to maximal effect in response to fluctuating workloads.
The MHRA’s Data Assurance & Quality (DAQ) Unit is responsible for initial data entry of regulatory applications onto the Agency’s computer systems. The unit has around 80 data processing staff and processes over 100,000 items of work per year. Operational management of this area can be complex as the applications are of various types, their volumes fluctuate often unpredictably from week to week and there are many different processing targets. We are looking for managers with experience of successfully managing similar high throughput operations against tight service level targets. You will have delivered this through the effective management of staff performance, the ability to manage fluctuating volumes of work while continuing to meet targets and through showing a drive to constantly improve processes. This experience does not need to have been gained in a regulatory or even a data processing environment ‐ your experience may come from a customer service environment or from managing production processes for example ‐ but you must be able to demonstrate transferrable skills and a track record of successfully managing high throughput operations.
Key responsibilities and results areas:
- Ensure the Data Assurance & Quality processes and procedures are constantly monitored and developed to maximal efficiency
- Change control of Data Assurance & Quality processes, quality monitoring and in the coordination of staff training and cross-skilling
- Administration of Data Assurance & Quality Continuous Improvement initiatives
Management and Leadership
- Report to the Heads of Performance (Data Assurance & Quality) providing input and feedback as a member of the management team.
- Direct line management of the DAQ classifiers and senior DAQ classifiers in line with MHRA management principles and corporate behaviours.
- Working with the Heads of Performance (Data Assurance & Quality) to ensure that the team’s aims and objectives are in line with the Business Plan and Agency objectives.
- Ensuring that the work that is delivered is of high quality and timely
- Identify and taking ownership of issues with stakeholders through to resolution
Performance Management
- Oversee and review performance and development of directly managed staff
- Provides continuous improvement focus, challenging procedures and performance in the team
- Work with Heads of Performance (Data Assurance & Quality) on a day-by-day basis to constantly ensure that the team is flexibly deployed to maximal effect in response to fluctuating work loads
- Ensure staff development, setting direction for DAQ classifiers and senior DAQ classifiers in line with the agreed strategy and business plan of the unit
- Identify and promptly address any performance management issues with directly line managed staff
Organisational Performance and Delivery
- Ensure delivery of the Unit’s strategy, business plan, service level agreements and objectives
- Provide informed input and feedback regarding the best allocation of staff to meet agreed workload priorities
- Contribute to process improvement and development.
Person specification
Essential Criteria:
- Extensive experience of managing and motivating a team to deliver high quality outputs in a target driven, pressured environment and of proactive performance management of staff.
- Excellent written and oral communication skills with proven ability to communicate confidently and appropriately across the range of external and internal stakeholders and to influence operational outcomes.
- Some understanding of the medicine’s regulatory environment and of Lean/6-sigma management approaches or project management and forecasting experience.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Delivering at Pace
- Leadership
- Managing a Quality Service
- Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
- Excellent written and oral communication skills with proven ability to communicate confidently and appropriately across the range of external and internal stakeholders and to influence operational outcomes.
- Some understanding of the medicine’s regulatory environment and of Lean/6-sigma management approaches or project management and forecasting experience.
Benefits
- Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
- Privilege Leave: 1 day
- Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
- Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of six months full pay and six months half pay after five years’ service.
- Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
- Civil Service Pension Scheme. Please see the link for further information For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666
- Flexible working to ensure staff maintain a healthy work-life balance
- Interest free season ticket loan or bike loan
- Employee Assistance Services and access to the Civil Service Benevolent Fund
- Eligibility to join Motoring , Boundless by CSMA
- Variety of staff and Civil Service clubs
- On-going learning and development
Things you need to know
Artificial intelligence
Selection process details
Key dates
- Closing date – 17th November at 23:55
- Sifting – from 18th November 2026
- Main panel interviews – from 7th December 2026
Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
Pre-sift Stage
In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of: Delivering at Pace.
If you are assessed as not meeting the required level, you will not be progressed past this stage.
Sift Stage
The main sift, where we'll read and score the rest of your application. This may involve a large number of applications, please bear with us as this can take some time.
- Anonymised CV which sets out your career history, previous experience and skills, highlighting specific responsibilities that are relevant for this role.
- Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank.
The panel will look at your application and are looking for evidence of the stated points. We may raise the benchmark score required if we receive a high number of applications.
Main Panel Interview
Successful candidates from the sift stage will be invited to attend an interview. We use a blended interview technique, allowing us to find out more about you. We use the Success Profile framework.
At interview, we will be asking questions relating to the following:
- Behaviours, as listed in the person specification
- Experience, as listed in the person specification
- Technical, as listed in the person specification
- Strengths
Feedback will only be provided if you attend an interview.
If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.
Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.
Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include:
- Laboratory-based roles working directly with known pathogens
- Maintenance roles, particularly those required to work in laboratory settings
- Roles that involve visiting other establishments where vaccination is required
- Roles required to travel overseas where specific vaccination may be required.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.
Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt, they should seek clarification before accepting a job offer.
Staff joining on promotion will receive up to a 10% increase of their current basic salary, or the pay band minimum, whichever is the greater.
The individual will not retain any allowances paid by the former department/Agency, unless there are special circumstances, such as a reserved right to those allowances on transfer.
Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : The Resourcing Team
- Email : careers@mhra.gov.uk
Recruitment team
- Email : Careers@mhra.gov.uk
Further information
Attachments
| JD 31126 NS Opens in new window (pdf, 290kB) |
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