Data Center & Cloud Infrastructure Engineer

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

What will you do?

1. Infrastructure Management:
   • Oversee the management and maintenance of the physical and virtual/cloud infrastructure, including servers, storage, network devices, power and cooling systems.
   • Ensure that the data center infrastructure is secure, reliable, scalable, and meets the organization's business and operational needs.
   • Plan, implement, and upgrade infrastructure to ensure it meets performance and capacity requirements.
   • Work with delivery team to support day-to-day cloud operations and contribute to cloud projects.
2. Team Leadership and Collaboration:
   • Lead, supervise, and coordinate with other departments, including IT, network operations, security, and facilities, to ensure smooth data center operations.
   • Define and enforce operational standards and best practices for data center staff.
3. Capacity Planning and Optimization:
   • Monitor data center performance, capacity, and usage to forecast future infrastructure needs and proactively address potential issues.
   • Develop and implement strategies for optimizing the use of data center resources, including space, power, cooling, and network bandwidth.
4. Project Management:
   • Lead and/or collaborate on the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.
   • Manage timelines, budgets, and resources to ensure successful project delivery.
   • Track and report progress on key milestones, ensuring projects stay on schedule and within budget.
5. Security and Compliance:
   • Ensure the data centre and cloud operations meets industry standards and complies with relevant security, regulatory, and environmental requirements.
   • Implement physical security measures and work with security teams to ensure data integrity and access control.
   • Develop disaster recovery and business continuity plans for data center operations.
6. Troubleshooting and Incident Management:
   • Oversee troubleshooting efforts and ensure quick resolution of any infrastructure issues or outages.
   • Develop and maintain incident response procedures to minimize downtime and ensure recovery objectives are met.
   • Maintain root cause analysis and continuous improvement processes for infrastructure incidents.
7. Cost Management:
   • Oversee the budget for data center infrastructure, identifying opportunities for cost reduction while ensuring system performance and reliability.
   • Negotiate contracts with vendors and manage relationships with service providers.
8. Documentation and Reporting:
   • Maintain up-to-date documentation for all infrastructure components and processes.
   • Generate and present reports on infrastructure health, performance metrics, and project status to senior leadership.
   • Ensure accurate asset tracking and reporting for all infrastructure components.
9. Health and Safety:
   • Ensure that the data center complies with safety regulations and that all staff are trained in safety protocols.
   • Ensure proper maintenance of fire suppression systems and environmental monitoring devices.

Qualifications

TheIdealCandidateShouldPossess:

• Certification in data center operations, such as Data Center Management Professional (DCMP), Certified Data Centre Professional (CDCP), or similar.
• Experience with automation tools and scripting (e.g., Ansible, Python, PowerShell).
• Familiarity with cloud infrastructure and hybrid cloud environments.
• Knowledge and experience of disaster recovery planning and business continuity management.
• KnowledgeofITSM/ITIL.
• Microsoft AzureCertifiedAdministrator or equivalent with minimum 3 years hands-on cloud administrator.
• AWShands-on experience & familiarity with security frameworks and compliance standard added advantage.

Additional Information

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.