Data Center Engineer

Job Description

The Role

MLS provide an enterprise level IT service offering for Microsoft Engineering teams across the globe. This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 Developers, ranging from deskside to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work. You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements.

Requirements

· Years of related experience in an IT support role, ideally within R&D environments but not essential.

· Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)

· Knowledge & experience working with/supporting and building gaming hardware would be beneficial i.e. Custom builds including CPUs, PSUs, GPUs & Storage etc.

· Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory

· Strong understanding of Microsoft products, software lifecycle methodology, and information systems development

· Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc

· Configuration and deployment of custom OS images and additional software, as needed, to servers, PC’s and devices mainly using Microsoft deployment products such as WDS and SCCM

· Asset Tracking & Maintaining Inventory

· Experience in virtual environments preferably with Hyper-V and System Center Suite

· Monitoring the health and performance of all Windows infrastructure to ensure service availability and Security patching compliance

· Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.

· Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

· Set up, repair and upgrade AV equipment throughout large corporate campus and sales sites.

· Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance

· Act as subject matter expert in technical support field

· Provide efficiency recommendations when immediate problems arise

· Provide in-depth Break/Fix AV maintenance

· Maintain pooled equipment inventory for on and off-site project support

· Maintain robust maintenance logs

· Assist in maintenance and repair of AV equipment through third party vendor relationships

· Provide timely and descriptive reports of equipment malfunction

· Provide timely and descriptive reports of equipment repair, mitigation and work arounds

· Maintain neat appearance of AV cables and equipment

· Input data for metrics tracking including daily work ticketing system

• Good experience with working through PowerShell Scripting and creating new scripts

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