Data Center Engineering Operations Engineer, DCEO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovation they rely on.

Key Job Responsibilities

• Serve as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
• Meet daily hours of operations, on call requirements and response during rotations.
• Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.
• Oversee on‑site management of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
• Lead and generate change management requests & incident management tickets for DCEO activities.
• Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
• Lead establishment of documentation relevant to technical support of business & facility operations.
• Lead, drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
• Assist in recruiting efforts.
• Support operating partners in the resolution of any infrastructure engineering issues.

A Day in the Life

• Lead, troubleshoot facility and rack‑level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to maintain uptime.
• Oversee on‑site management of contractors, sub‑contractors and vendors.
• Maintain and operate electrical, mechanical, and fire/life safety equipment within the data center.
• Be on‑call or work shifts depending on site needs.

Basic Qualifications

• Work an on‑call rotation schedule including evenings and weekends.
• 8+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems in a data center or critical space facility.
• Familiarity with concepts and interaction of Service and Facilities Management (Problem and Change).
• Experience reviewing and establishing critical facilities operational documentation and procedures including Method of Procedure (MOP), Standard Operating Procedure (SOP), Emergency Operating Procedure (EOP), Sequence of Operations (SOO), workflow, checklist, etc.

Preferred Qualifications

• Knowledge of electrical and mechanical systems in critical data center operations such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
• Experience managing vendors/contractors performing construction, maintenance and upgrading works in large‑scale critical environment.
• Registered with Energy Commission (Suruhanjaya Tenaga) as Chargeman, electrical competent person or equivalent.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Data Services Malaysia Sdn. Bhd. Job ID: A3199122