Data Center Field Service Engineer - Hardware
Summary
On-site technician troubleshooting Supermicro servers and storage in Melbourne data centers, performing hardware repairs and diagnostics under SLA constraints.
Supermicro in Melbourne seeks an on-site Field Service Technician to troubleshoot servers and storage systems at enterprise data centers under strict SLA windows. You will perform hardware break/fix repairs, run post-repair diagnostics, and ensure replacements are shipped promptly.
The role requires careful adherence to provided instructions, clear on-site communications focused on factual updates, and escalation of out-of-scope work to the Technical Account Manager as needed.