Data Center IT Operations Leader

Salary: RM 6,000 – RM 8,500 per month

Work Location: No. 2, Jalan Cyber Point 4, Cyber 8, Cyberjaya, Selangor, Malaysia

About the role

Own 24x7 on-site operations for the Malaysia data center, ensuring stable power, cooling, network, server, and security systems. Lead the operations team, including roster planning, on-call coverage, training, performance management, role clarity, and escalation paths.

Key responsibilities

• Own 24x7 on-site operations for the Malaysia data center, ensuring stable power, cooling, network, server, and security systems

• Lead the operations team, including roster planning, on-call coverage, training, performance management, role clarity, and escalation paths

• Establish and enforce inspections, ticketing, change, maintenance, shift-handover, SOP/MOP/EOP, and incident-response processes to meet SLAs

• Lead major incident handling, customer communications, root-cause analysis, and corrective-action closure, with regular operations, risk, and capacity reporting

• Manage vendors, contractors, spare parts, and maintenance plans, coordinating equipment installation/removal, cabling, repairs, acceptance, and preventive maintenance

• Enforce EHS, physical security, access control, audit, and compliance requirements, while supporting capacity planning, upgrades, disaster-recovery drills, and continuous improvement

About you

• Diploma or Bachelor's degree in computer science, networking, electronics, electrical/mechanical engineering, automation, or a related field

• 5+ years of IDC/data center operations experience, including at least 2 years leading teams, shifts, or on-site operations

• Strong knowledge of servers, network equipment, racks, cabling, UPS, power distribution, cooling, fire protection, access control, and environmental monitoring

• Hands-on experience in major incident response, root-cause analysis, change management, capacity management, preventive maintenance, and business continuity

• Able to establish and enforce SOPs, MOPs, EOPs, SLA/KPI controls, ticketing, inspections, shift handovers, and safety/compliance processes

• Strong vendor, contractor, and customer coordination skills, with the ability to manage 24x7 rosters and participate in on-call/emergency response

• Good English and Bahasa Malaysia; Other language is a plus

• ITIL, CDCP/CDCS, CCNA/HCIA, or similar certifications are preferred