Data Center IT Support Engineer, Data Center Operations
Summary
Installs, troubleshoots, and maintains the physical compute infrastructure inside AWS data centers in Melbourne — racking servers, resolving Linux/server, network, and power issues, handling tickets, and working rotating 4-on/4-off shifts (including nights).
About the role
You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. Data Center Operations designs, installs & maintains the world's largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.
Key responsibilities
Escalation point and technical troubleshooter for all Systems and problems
Deep diving into Linux server issues
Remediation of physical layer outages, both Systems & Network
Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
Shift work (4 days on and 4 days off including night shifts on a rotational basis)
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Enforcing Amazons Security Best Practices
About you
1+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
Experience using Linux
Valid driver's license and own vehicle to travel between sites
Ability to lift & rack equipment using lifting equipment
Ability to work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure (preferred)
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