Data Center Operations Engineer, ICN - DCO

About

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

Responsibilities

• Maintain efficiently a high level of system reliability by prioritizing and resolving trouble tickets related to Systems and Network hardware problems
• Linux server and XEN service virtualization troubleshooting
• Remediate physical layer outages on both Systems & Network
• 24x7 On-Call requirements and shift rotations
• Install & configure racks in-line with internal SLAs
• Triage & resolve trouble tickets for all devices
• Physical replacement of server and network devices
• Define metrics to increase our customer uptime
• Enforce Amazons Security Best Practices
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency
• Participate in and deliver on a number of local/regional/global projects
• Participate in team meetings for metric analysis and project status updates
• Contribute in building the world's largest Cloud infrastructure
• This role involves covering 24x7 shift rotation

Requirements

• 2+ years of computer hardware troubleshooting and repair experience
• Bachelor's degree in information technology or computer science
• Can lift and rack equipment up to 40 pounds

Preferred

• Experience working in a colocation data center facility
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Bilingual (Korean/English)

Benefits

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