Data Center Operations Supervisor

Data Center Operations Supervisor

Position Summary
The Data Center Operations Supervisor is responsible for supervising daily data center operational activities and onsite operators to ensure stable, secure, and compliant operations. This role focuses on operational execution, SOP compliance, incident coordination, asset management support, physical security operations, and basic monitoring of data center facility infrastructure and MEP systems.

Key Responsibilities

Supervise daily onsite operator activities and shift operations
Ensure SOPs and operational procedures are properly followed
Coordinate incident handling and escalation activities
Support rack & stack, cabling, hardware installation, and decommission activities
Support asset management activities, including inventory tracking, asset movement, and documentation maintenance
Support physical security operations, including visitor/vendor access coordination and access control procedures
Monitor and report abnormal conditions related to data center infrastructure and facility environments
Coordinate operational activities with internal teams, vendors, and facility teams
Maintain operational logs, checklists, reports, and documentation
Provide operational guidance and support to onsite operators

Required Qualifications

3+ years of experience in data center operations or infrastructure operations
Experience coordinating or supervising operational activities
Familiarity with data center operational procedures and daily operation workflows
Basic understanding of MEP systems, including UPS, cooling systems, PDUs, generators, and fire suppression systems
Familiarity with asset management and physical security operations
Experience with incident handling and escalation processes
Familiarity with ITSM or ticketing systems
Basic knowledge of Windows, Linux, and networking concepts
Strong communication and coordination skills
Ability to work in a 24x7 operational environment
Chinese and basic English communication capability

Preferred Qualifications

Occupational Safety and Health First Aid Personnel certification
Fire Safety Manager certification