Data Center Service Engineer

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a Data Center Service Engineer to join its managed services project in Ireland.

Key Responsibilities:

Project delivery: installation and commissioning

• Install, configure and commission data center facility products: UPS systems, power distribution, lithium battery systems, precision cooling (in-row and room-level), and prefabricated modular data centers.
  

• Run site surveys, pre-installation checks and acceptance tests; produce commissioning reports.
  

• Coordinate with electrical and mechanical contractors and the customer;s facility team during project delivery.
  

On-site maintenance and troubleshooting

• Perform scheduled preventive maintenance in line with the service contract and SLA.
  

• Diagnose and repair faults on site and remotely; restore service within SLA response and recovery times.
  

• Take part in the on-call rotation for critical-incident response.
  

• Manage spare parts, field returns and fault analysis reports.
  

• L1 customer support and incident handling
  

• Act as the L1 engineer and first point of contact for customers: receive, log and respond to service requests and incidents directly.
  

• Perform first-level diagnosis by phone, remotely (NetEco / DCIM alarms and logs) and on site, and restore service within SLA.
  

• Own each ticket from first contact to closure; escalate cases beyond L1 to L2 / product experts with complete fault information, and keep the customer updated until resolved.
  

• Write clear incident reports and share lessons learned with the customer and the team.
  

O&M and managed services

• Deliver contracted O&aM and managed services: periodic health checks, capacity reviews, firmware and software upgrades.
  

• Run energy-efficiency assessments and propose PUE, cooling and power optimisation actions.
  

• Produce monthly service reports and track SLA and KPI performance with the customer.
  

• Solution and pre-sales support
  

• Support sales and bids with service solution design, site surveys, service scope and effort estimates.
  

• Advise customers on retrofit, expansion and lifecycle replacement of existing data center infrastructure.
  

• Identify service upsell opportunities such as contract renewals, extended warranty and upgrades.
  

Customer relationship and knowledge transfer

• Act as the trusted technical contact for data center operators, colocation providers and enterprise customers.
  

• Deliver product training and knowledge transfer to customer staff and service partners.
  

• Supervise and quality-check work done by local service partners.
  

Safety, quality and continuous improvement

• Follow site safety rules, permit-to-work, LOTO and method statements (RAMS) at all times.
  

• Keep service records, tickets and asset data accurate in the service management system.
  

• Feed field issues back to product and R&D teams; propose improvements to service processes.
  

Experience/Qualifications:

• Bachelor’s degree (NFQ Level 7 or equivalent trade qualification) in Electrical Engineering, Mechanical/HVAC Engineering or a related field.
  

• 3+ years of hands-on customer-facing technical service experience (field service, L1 support or O&M) with critical power or cooling equipment, preferably in data centers.
  

• Solid knowledge of UPS topologies, LV switchgear, battery systems and precision air conditioning.
  

• Able to read single-line diagrams, electrical schematics and P&IDs; confident using multimeters, power analysers and thermal cameras; strong troubleshooting skills with alarm logs, monitoring data and remote tools.
  

• Working knowledge of Irish and EU electrical safety standards (e.g. ET 101 / I.S. 10101) and safe isolation practice.
  

• Full, clean driving licence and willingness to travel across Ireland, with occasional trips to Europe.
  

• Strong customer communication in English; clear, accurate written reports and service presentations.
  

• Eligible to work in Ireland.
  

Preferred qualifications

• Experience with Huawei, Vertiv, Schneider Electric, Eaton or similar data center infrastructure products.
  

• Certifications such as CDCP/CDCS, Safe Electric (RECI) registration, F-Gas certification or Safe Pass.
  

• Familiarity with DCIM/BMS monitoring platforms such as Huawei NetEco.
  

• Experience with lithium-ion battery energy systems or prefabricated modular data centers.
  

• Knowledge of ITIL or structured incident/change management.