Data Center Specialist-Senior
Summary
Monitor and maintain enterprise data center operations, including hardware repair, network cabling, and server availability checks, while mentoring junior team members.
Under limited supervision, responsible for monitoring data center operations and maintenance activities and performing associated tasks with operating an enterprise-level multi-server computer environment. Leads or mentors lower level team members.
ASSOCIATES DEGREE IN COMPUTER SCIENCE OR RELATED FIELD AND 6 YEARS OF EXPERIENCE NEEDED
- Performs and supports lower level team members with basic tasks in the maintenance, diagnosis and repair of data center hardware, equipment and peripherals to include network cabling, installations and decommissions.
- Continuously observes system/server availability and backup job operations.
- Troubleshoots according to established knowledge base and procedures; reports, escalates, and documents system alerts and backup job failures to appropriate support personnel.
- Evaluates and recognizes data center systems/environment failures and hardware malfunctions.
- Confers with software systems engineering or applications programming personnel in the event errors require a change of instructions or sequence of operations.
- Conducts routine checks, power audits and operational logistics.
- Submits, reviews, tracks and maintains records of facilities maintenance requests, activity/incident reports, and required logs.
- Performs Tier 1 ticket requests and supports lower level team members.
- Follows operational procedures to troubleshoot and resolve system problems.
- Performs all other duties as assigned.
- Ability to demonstrate in-depth knowledge of computer systems, software applications and automated systems concepts, practices and policies with the ability to use them in complex varied situations.
- Competent to work on most phases of computer operations, with ability to provide some instruction and guidance for other phases.
- Ability to act as a team leader, creating a collaborative and respectful team environment and improving workflows.
- Meticulous attention to detail in identifying patterns and malfunctions within data systems that may otherwise be overlooked.