Data Center Support Operator I or II

Location: On-site

Job Type: W-2

Shift: First, Tuesday -Friday (Training Schedule will vary at first)

Pay Range: Non-Exempt; based on experience

Security Clearance: N/A

Ryan Consulting Group, Inc. is seeking a Data Center Support Operator (Level 1 or Level 2) to support day-to-day data center operations, hardware maintenance, and infrastructure support activities in a fast-paced enterprise environment. Position level will be determined based on the candidate's experience and qualifications.

This role is responsible for assisting with server installations, rack-and-stack activities, cabling, hardware troubleshooting, inventory management, and incident response coordination while working closely with Data Center personnel, Systems Administrators, OEM vendors, and IT support teams.

Key Responsibilities:

• Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center
• Coordinate the movement of equipment into, within, between, or out of supported Data Center facilities
• Un-rack equipment that has reached end of life, remove HDDs, harvest critical components, and prepare equipment for salvage
• Coordinate with IT and Hosting Services personnel to harvest critical spare parts from surplus/salvage equipment and maintain inventory, tracking, and utilization records
• Provide vendor escorts within the facility or Data Center for equipment delivery and servicing as needed
• Respond to ITSM incident tickets, including on-call/after-hours support as required
• Work with Systems Administrators to diagnose hardware issues and return failed server hardware to service
• Coordinate with Systems Administrators, Hosting Services personnel, and OEM vendors to utilize available spare parts and repair failed server hardware
• Coordinate OEM repair activities, including opening incidents, arranging onsite technician access, temporary badging, and escorting as needed
• Communicate incident status and escalate issues as necessary to minimize Return to Service time and meet incident response goals
• Maintain timely and accurate ITSM incident updates
• Update spare-parts inventory tracking tools as needed
• Update the Asset Management Database (AskIT) as needed