Data Center Technical Support Engineer

Job Description:
We are seeking an experienced FAE(Field Application Engineer) to join our Fluid Connectors Division in Staubli. The successful candidate will provide technical support and solutions with our data center business product portfolio to our customers regarding field application issues. Candidate closely work with sales team to support business growth and customer satisfaction. Candidate will be in the middle of customers and Production Unit to manage product quality issue complaints in proper way and in right timing. The role requires a combination of strong technical expertise and customer service.

Key Responsibilities:
1. Technical Application management

• Clarify the product application requirements for product development demand along with sales from R&D phase in between R&D Team and customers
• support sales and distributors to clarify applications issues facing with customers
• Manage technical inquiry from customers along with sales.

2. Quality issues management

• Visit customer on-site (including customer’s factory locating in SEA region) for quality issue discussion to clarify product quality issue clearly
• Work on product quality complaints with SR in collaboration with TSS(Technical Sales Support) and Customer Quality team in China Production to Investigate the roots cause of product failure.
• Deliver evaluation report with failure analysis right time to customer supporting from Customer quality team in China Production Unit.

3. Provide technical training for products and applications for sales, distributors and customers for regular basis training plan.