Data Center Technician
Salary: ฿40,000 – ฿60,000 per month
Required:
Data Center Experience
User Support Experience
Job Title: IT Support Analyst
Experience: 4+ years
Location: Bangkok
Job Summary:
The primary responsibility of the IT Support Analyst is to aid, guide and support to the internal end user environment with regards to their daily business operations. This is a hands-on role in a trading environment and presence in the office is essential to the role.
We are looking for a hands-on professional who enjoys rolling up his or her sleeves and working with local and global IT teams to deliver world-class support, achieve goals, meet project deadlines, and increase overall end-user satisfaction.
This position requires an individual who is motivated, energetic, and looking for a challenging environment where there are endless opportunities for career growth and exposure to cutting edge technology.
Key Responsibility Areas (KRA’s)
Provide oversight on all desktop operations as well as daily support in a very active, fast-paced, high volume, diverse financial services / trading environment.
Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephones, and Dealer turrets.
Provide frontline support for all front office & back-office applications including trading systems and market data applications such as IFIS, Refinitiv & Bloomberg.
Liaising closely with Engineering & Application Support teams.
Assist with integrating new applications and technologies into the current architecture.
Assume the role of Incident Manager and escalate major outages while ensuring local and global management teams are up to date
Assist with diagnosing and ultimately resolving issues quickly and efficiently in close cooperation with Engineering & Application Support teams as needed
Assisting Sr. IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
Make recommendations on incorporating new technology into the company’s existing platforms.
Communicate technical concerns and solutions to the business with varying degrees of technical knowledge as well as working with them help resolve their technical issues.
Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
Responsible for the ongoing maintenance and future planning needs of the region’s desktop environment.
Coordinate & manage vendor support
Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology.
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
Support company applications on BYOD devices (Blackberry Work/Teams).
Oversight of user onboarding/offboarding processes.
Documentation of all systems including existing and new applications, scheduled maintenance.
Assistance on global initiatives involving other groups such as Application Support, Facilities, and Infrastructure / Engineering teams.
IT Asset Management - RMAs, service calls, warranty requests, new equipment requests.
MAC’s relating to hardware & software, desk moves etc.
Submit application packaging.
Coordinate projects and drive for completion of global projects, including Windows 11, BT Netrix, office setup/relocations.
Participate in meetings with IT Teams to discuss various topics including issues, projects, and strategy.
Participate in meetings with Exchange & SEC Regulators to discuss various topics including issues, projects, and strategy.
Ensure security and complianace in the end user computing space.
Requirements
Minimum 4 years of proven experience in managing and supporting desktop support in a financial services environment.
Knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management are desirable.
Knowledge of trading technologies and market data platforms (e.g. Bloomberg/IFIS/TQ Pro) used in the local market environment is desirable.
A strong end user focus and can-do attitude.
Possesses excellent communication, interpersonal and presentation skills.
The flexibility to deal with conflicting and ever-changing priorities.
Proven ability to work under pressure.
Experience in providing face to face and remote Support for internal/external applications.
Good command of written and spoken English
Analytically minded, logical problem solver who can think outside the square
Able to work autonomously as well as part of a small team
Prepared to travel to work onsite or part of an alternating split team arrangement
Education:
Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field.
Employment Type: Contract (1 year)