Data Center Technician
Summary
Day-to-day data centre operations role in Singapore: monitoring critical facilities (CRAC, UPS, fire suppression), handling incidents and escalations, managing vendors/contractors, and running service desk and reporting to support UOB's data centre. Requires 3+ years in DC operations and relevant data centre certification.
Job Description
Position Summary/Overview:
The Data Center Operation technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.
Responsibilities:
Lead a team of contractors or vendors and support in the daily data centre operations
Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
Monitor critical facilities and infrastructure system alerts and perform necessary escalation
Perform incident management and escalation pertaining to any facilities and system downtime
Manage and administer the service desk operations
Ensure the implementation of safe systems on site activities.
Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues
Assist in the planning and execution of disaster recovery activities
Administer and ensure building records, licenses, permit and etc are properly documented.
Ensure procedures, processes and service level are being followed for any service delivery and operations
Periodic review of the data centre operations and report any gaps and issues
Prepare and update of Data Centre and Service Desk monthly report
Maintain the site asset database, provide updates in accordance with CMMS requirements.
Education & Experience:
Possess a Diploma in Computer Science or equivalent
Possess Data Centre Certifications such as Certified Data Centre Professional
Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
Familiar with Service Desk operations and incident management process
Basic understanding on the operation of MEP systems
Resourceful, analytical and problem solving skill
Good communications and interpersonal skills