Data Center Technician Manager

Required Qualifications:

• Bachelor's degree or Associate degree in Science, Mathematics, Engineering, Computer Science, or a related technical field, and/or 5+ years of equivalent relevant work experience.
• 3+ years of people leadership, team lead, project leadership, coaching, mentoring, supervisory, or management experience.
• Ability to work scheduled shifts, including evenings, nights, weekends, and holidays, with reasonable accommodations available consistent with applicable law.

Background Check Requirements: Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following

Preferred Qualifications:

• Associate degree in Computer Science or a related field and/or equivalent work experience.
• 4+ years’ experience supporting IT equipment or related technology.
• 3+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications are beneficial but not required, including Information Technology Infrastructure Library (ITIL), CompTIA certifications, Certified Data Center Professional (CDCP), Microsoft certifications, or comparable industry credentials
• 2+ years' experience leading a diverse technical or information technology workforce of up to 10 employees.

Responsibilities

• Demonstrates ownership of service quality, operational excellence, and customer experience while maintaining high standards across data center operations
• Leads and enables the team to achieve data center service quality and compliance goals.
• Provides guidance, coaching, and support to help the team maintain compliance with Data Center Services policies, procedures, deadlines, and service-change requirements.
• Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
• Verifies post-execution quality checks have been completed appropriately and takes corrective action as needed.
• Escalates issues through appropriate channels and follows up on resolution, sharing knowledge with appropriate teams.
• Reviews process changes, assesses impact on service delivery, and communicates relevant updates to stakeholders across teams and functions.
• Leads and enables the team to deliver high-quality, compliant services that support Microsoft's cloud infrastructure and customer experience.
• Completes required safety training, conducts daily safety briefings, and participates in on-site safety committees.
• Ensures technicians and vendor personnel follow established safety requirements, including proper use of personal protective equipment, equipment handling, lifting practices, electrical safety, and ladder or rolling stair procedures.
• Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
• Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
• Embody our culture and values.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.