Data Centre Operations Support

Key Responsibilities:

Infrastructure Management:

• Monitor and maintain critical infrastructure including power systems (UPS, PDUs), cooling systems, and fire suppression systems
• Conduct regular environmental monitoring checks (temperature, humidity, water leakage)
• Coordinate with vendors and teams for infrastructure issue resolution
• Support facility maintenance activities and equipment installations
• Maintain cable management and facility organisation
• Ensure facility cleanliness and operational readiness

Physical Security:

• Monitor and manage access control systems and CCTV operations
• Handle visitor management and escort duties
• Maintain security logs and access records
• Ensure compliance with physical security policies
• Report security incidents and anomalies

IT Operations:

• Monitor IT systems health and performance
• Perform basic troubleshooting and system administration tasks
• Support backup operations and disaster recovery procedures ·
• Process service requests and support incident management
• Assist with change management activities
• Monitor security alerts and perform basic security checks
• Support user access management

Documentation & Reporting:

• Maintain facility layout and infrastructure records
• Update system and operational documentation
• Track IT and infrastructure assets
• Log activities and incidents
• Generate regular operational reports
• Keep maintenance records current

Experience and Skills Needed

Qualifications:

• Diploma/Degree in IT, Facilities Management, or related field • Experience in IT operations or data centre operations
• Understanding of infrastructure systems and IT operations
• Knowledge of security principles and compliance requirements
• Strong problem-solving and analytical skills
• Excellent communication and coordination abilities
• Ability to work in shifts or respond to emergencies when required

Desired Certifications:

• ITIL Foundation
• Data Centre Operations certification
• Basic IT infrastructure certifications
• Security awareness certification