Data Client Support Analyst

Data Client Support Analyst

Chicago – Onsite

About The Role:

As our Data Client Support Analyst, you’ll provide front-line and advanced support for our datasets, analytics, real-time market data, and MLink API. Collaborates with Product, Data Engineering, Quant, DevOps, and Infrastructure teams to ensure reliable data delivery, excellent customer service, and continuous improvement. Reports to the Head of Data Client Support.

What You’ll Do:

• Provide L1/L2 support for historical data, analytics, real-time feeds, and MLink API
• Troubleshoot data, API, delivery, permissions, and connectivity issues; escalate complex cases
• Maintain Jira tickets, runbooks, and conduct audits for recurring issues
• Support trial onboarding, client success, and dataset guidance
• Collaborate with DevOps/Quant teams on pipelines, schema, and infrastructure updates
• Monitor AWS/Snowflake usage; manage access rights and automated file processes
• Ensure data accuracy, integrity, and availability while improving operational workflows

What We’re Looking For:

• Bachelor’s degree in Finance, Economics, Math, CS, or related field, or equivalent experience
• Series 7/63 licenses a plus; prior financial/trading experience preferred
• 2+ years client support experience a plus
• Strong SQL, log analysis, and understanding of data structures and file formats (CSV, Parquet, JSON)
• Familiarity with financial/statistical datasets, REST/WebSocket APIs, and endpoint testing (Postman, curl)
• Basic scripting (Python, Bash, PowerShell) and automation support
• Knowledge of AWS (S3, EC2, IAM) and Snowflake preferred
• Understanding of networking, authentication, API errors, and rate-limits
• Proficient with Jira/Confluence; strong communication, organization, and collaboration skills
• Independent, detail-oriented, professional, and able to manage multiple issues in a fast-paced environment

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