Data Collection Technician
About Tacit
We are an early-stage, deep tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. We are backed by General Catalyst, Khosla Ventures, and Greylock Partners, with a founding team from Stanford, BrainGate, Oculus, and Tesla. While we can’t reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life.
About the Role
We are looking to hire a Data Collection Technician who has a strong blend of of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.
Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.
Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.
This is a full-time position at our location in either San Francisco or San Jose
Requirements
Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.
Must be comfortable working in a fast-paced environment.
Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
Excellent attention to detail and organizational abilities.
Comfortable staying alert and responsive during long shifts.
Technically proficient and quick to learn new systems.
Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.
Strong candidates may have
Prior experience in customer service, hospitality, research, or lab operations.
Experience with scheduling or data management platforms.
Interest in human-computer interaction, psychology, or research operations.
Details
Training: Training onsite is at our San Francisco HQ office (South Park)
Schedule: Evening and weekend availability required; must be willing to work between 6am and 10pm
Compensation: $22/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law)
Company size: 30-50 people
Benefits
Equity package
Comprehensive medical, dental, and vision insurance
4% 401k matching